Terms of Sale & Service

Sales & Orders

• Listed prices do not include state sales tax. Sales tax will be incurred only if a delivery is made out of state, according to the destination state's requirements.
• Every e-bike purchase will include a $15 battery recycling fee and a $150 freight and assembly fee. These fees will be added to the listed price at the time of purchase.
• Any order that has been processed and then canceled will incur a 20% processing and restocking fee.
• KOGO accepts cash, debit/credit cards, tap to pay, and digital wallets. These are the only accepted forms of payment.

Returns & Refunds

• Once a product has left our shop, there are ABSOLUTELY NO REFUNDS. All sales are final upon pickup or delivery.

Warranty

• Warranties are provided through the manufacturer and are located on the manufacturer's website.
• Products must be registered with the manufacturer within one week of receipt. Failure to register may void warranty coverage.
• KOGO does not administer manufacturer warranties, but works closely with the manufacturer to help process warranty claims. To start a warranty claim, you must provide a photo of the current mileage on the e-bike display and the original purchase receipt. Some manufacturers only work directly with the customer if the bike was not ordered through a shop or dealer location.

Manufacturer Warranty Pages

• Find your e-bike brand's warranty page here: Heybike, Aventon, Jasion, Lectric, Volcon, or JackRabbit. BE SURE TO REGISTER WHILE YOU ARE THERE!

Shipping & Delivery

• We do not ship e-bikes, racks, helmets, or other large products. These items must be picked up at our Ossipee shop or ordered over the phone for local pick-up or delivery.
• Delivery is available within 20 miles of our shop. Deliveries under 12 miles are $75 one-way, and deliveries between 12 and 20 miles are $150 one-way. The delivery fee will be quoted at the time of order.

Test Rides

• All test rides should be scheduled in advance.
• A valid government-issued ID is required to test ride any e-bike.
• Riders must meet minimum age requirements and wear a helmet at all times during the test ride.
• A liability waiver must be signed before any test ride begins.
• Minors must have a parent or legal guardian present, who must provide their approval/agreement, signature, and valid ID.

Service & Repairs

• Service turnaround depends on the individual items ordered or needed for each e-bike, as well as parts shipping and availability. These delays are not the fault of KOGO. 
• KOGO will service most e-bikes within one week or less, subject to parts availability. Once work is complete customer has 5 (five) calendar days to pick-up their item. After 5 days, a $10/daily storage fee will be added to the outstanding final balance.
• A $140 diagnostic fee is required upfront for any e-bike brought in for service.
• If a bike is filing a warranty claim, the customer is responsible for all labor costs AS described in the manufacturer's warranty and/or any labor repair costs above and beyond what the warranty does not cover.

Governing Law

These terms are governed by the laws of the State of New Hampshire and also apply to transactions, deliveries, and service performed for customers located in or traveling from Maine, Vermont, and Massachusetts.

Contact Us

Privacy

KOGO respects your privacy. We collect only the personal information you voluntarily provide — such as your name, email address, and phone number — when you book a test ride, contact us, or complete a purchase. We use this information solely to respond to your inquiries, schedule appointments, fulfill orders, and provide service. We do not sell, rent, or share your personal information with third parties, except as necessary to process your request or as required by law.

Support

All prices, specs, and inventory are subject to change without notice. A $15 battery recycling fee and a $150 freight/assembly fee are added to e-bike purchases at checkout. Delivery and shipping fees are quoted at order. KOGO will work with the manufacturer to process warranty claims unless the manufacturer requires customer processing.

Changes & Acceptance

KOGO reserves the right to update these terms and policies at any time, and continued purchase or use of our products or services constitutes acceptance of the current terms.